This Return Policy applies to all purchases made on katanasword.ca.
We encourage you to read it carefully before placing an order.
1) Made-to-order products
Each sword is produced after the order is confirmed. Because items are made individually and not taken from stock,
returns for simple change of mind are limited. Please ensure you review the product details before purchasing.
2) Damaged or defective items
If your item arrives damaged, defective, or significantly different from its description, you must contact us within
14 days of delivery. Please include clear photos and a description of the issue so our team can review your request.
After verification, we may offer a replacement, repair, partial refund, or full refund depending on the situation.
3) Return conditions
Returned items must be unused, unmodified, and returned with all original components and packaging.
Items showing signs of use, sharpening damage, alteration, or improper handling may not qualify for a refund.
Returns must be approved by our support team before shipping. Unauthorized returns may be refused.
4) Return shipping
Unless the item is confirmed defective, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service as we cannot be responsible for lost return parcels.
5) Refund processing
Once the returned item has been received and inspected, refunds will be processed to the original payment method.
Processing time may vary depending on your payment provider but is generally completed within 14 days.
6) Refused deliveries
If a parcel is refused at delivery or not collected from the carrier, return and handling costs charged by the carrier
may be deducted from the refund.
7) Non-returnable situations
Refunds cannot be granted if the item is seized, destroyed, or refused by customs or authorities due to local regulations,
incorrect address information provided by the customer, or failure to complete carrier procedures.
For any return request, please contact our support team first:
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