Skip to content
FLASH SALE Already discounted katanas + an extra 20% off with code -20% extra with code KATANA20
Ends in:
00d 00h 00m 00s

Privacy Policy

This Privacy Policy describes how katanasword.ca (“the Site”, “we”, “us”, or “our”)
collects, uses, and shares your personal information when you visit or make a purchase from the Site.

1) Personal information we collect

When you place an order or interact with our website, we may collect the following information:

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history

We also automatically collect certain technical information:

  • IP address
  • Browser and device information
  • Pages viewed and browsing activity
  • Cookies and session identifiers
  • Cart activity and checkout behaviour

2) How we use your information

Your personal data is used to:

  • Process and deliver your order
  • Provide customer support
  • Communicate order updates
  • Prevent fraud and ensure security
  • Improve our website and services
  • Send marketing communications if you opted in

3) Sharing your information

We only share your information when necessary to operate our services, including with:

  • Our WordPress hosting and technical service providers, where access is needed to operate and secure the store
  • Payment providers (such as credit card processors and PayPal)
  • Shipping carriers (to deliver your order)
  • Analytics providers (for website performance and statistics)
  • Marketing and communication services (email or SMS notifications)

CHAV-ECOM is established in France. Order information may be processed outside Canada, including in France and by fulfilment partners in Asia. Service providers receive information needed for their role and are subject to appropriate safeguards. Information abroad may be accessible to authorities under local law.

4) Cookies

We use essential cookies for cart, checkout and security. Optional analytics or marketing technologies are used with consent where required by applicable law. You can manage browser cookies and any consent controls provided on the Site; disabling essential cookies may affect checkout.

5) Marketing communications

If you opt in to marketing messages, you can withdraw your consent at any time using the unsubscribe option. Order and service notifications are sent to fulfil your purchase and are separate from optional promotional communications.

6) Data retention

We retain your personal information only for as long as necessary to provide our services,
comply with legal obligations, and resolve disputes.

7) Your rights

Depending on the applicable Canadian federal or provincial privacy law, you may request access or correction, withdraw consent subject to legal and contractual limits, or raise a privacy complaint. We will explain any limits on a request. You may also contact the competent privacy regulator. You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data where legally permitted
  • Withdraw consent for marketing communications

8) Security

We use encrypted connections and restrict access to personal data to authorized people who need it. Payments are handled by the selected payment provider. No system is completely secure; we maintain appropriate safeguards and investigate security incidents.

9) Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

10) Contact

CHAV-ECOM is responsible for personal information handled through this store. To exercise your rights, raise a concern or contact the person responsible for privacy, please use our contact form.