Return policy

This Return Policy applies to all purchases made on katanasword.ca.
We encourage you to read it carefully before placing an order.

1) 14-day return window

We accept returns within 14 days of the delivery date, for both defective and non-defective items. Returns are accepted for new, unused items only. This policy does not exclude statutory cancellation rights or remedies for defective or misdescribed goods.

2) Exchanges

We accept exchanges within the same 14-day window. Contact our support team and we will arrange the exchange for another item of your choice.

3) Personalized swords

Swords built to your own specifications (custom configurator, engraving) are made uniquely for you and cannot be returned for a change of mind. They remain fully covered by statutory rights and remedies if they are defective or misdescribed.

4) Return conditions

Non-defective items must be unused and unmodified and returned with their original components and packaging. Damage caused by misuse or alteration may affect the refund. These conditions do not remove statutory rights for defects or misdescription.

5) How to return an item

Returns are sent by mail. Contact our support team before returning an item so we can provide your return authorization, the return address and safe shipping instructions. Prior authorization does not replace any return or cancellation right required by law.

Unless the item is confirmed defective, return shipping costs are the responsibility of the customer and we do not provide a prepaid return label.
We recommend using a tracked shipping service as we cannot be responsible for lost return parcels.

6) Refunds

Refunds are issued to the original payment method within 5 days of receiving the returned item. We charge no restocking fee. Your payment provider may need additional time to display the credit.

7) Damaged or defective items

If your item arrives damaged, defective or significantly different from its description, please contact us within 14 days of delivery where possible, with clear photos and a description of the issue. This requested reporting period does not shorten any applicable legal warranty or mandatory claim period.

After review, we will provide the remedy required by applicable law, which may include repair, replacement or a refund. Any voluntary alternative will be discussed with you.

8) Refused deliveries

If a parcel is refused at delivery or not collected from the carrier, return and handling costs charged by the carrier
may be deducted from the refund.

9) Non-returnable situations

Where customs refuse or seize an item because of a buyer’s incorrect information or failure to meet an applicable import requirement, refund eligibility depends on the circumstances and mandatory law. This does not exclude remedies for our own failure to supply conforming goods or fulfil our legal obligations.

For any return request, please use our contact form so we can review your order.